This Privacy Policy describes how The Picnic Post (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from picnicpost.com or otherwise communicate with us. The Picnic Post is operated by Metta Ventures Pvt Ltd.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

We collect personal information about you from a variety of sources, depending on how you interact with the Site and our services. We use this information to communicate with you, provide and improve our services, comply with our legal obligations, enforce our terms, and protect our rights.

Information we collect directly from you

• Contact details, including your name, address, phone number, and email.
• Order information, including your billing and shipping address and confirmation of payment.
• Account information, including your username, password, and other account details.
• Customer support information you choose to share with us.

Some features may require you to submit information directly. You may choose not to provide it, but this may prevent you from using or accessing those features.

Information we collect automatically

We may automatically collect certain information about your interaction with the Site (“Usage Data”) using cookies and similar technologies. This may include your device, browser, IP address, and details about how you interact with the Site.

Information we collect from third parties

• Our e-commerce and hosting providers (such as Shopify) and companies that support the Site.
• Payment processors that collect payment details to process your payment.
• Providers of tracking technologies (such as pixels, tags, and SDKs) that help us understand how the Site is used.

How we use your personal information

• Providing products and services — processing payments, fulfilling orders, managing your account, arranging shipping, and handling returns and exchanges.
• Marketing and advertising — sending you promotional communications and tailoring advertising where permitted by law.
• Security and fraud prevention — detecting, investigating, and preventing fraudulent, unauthorised, or illegal activity.
• Communicating with you — providing customer support and improving our services.

We use cookies to operate and improve the Site, remember your preferences, run analytics, and, where permitted, tailor advertising. Most browsers accept cookies by default, but you can set your browser to remove or reject cookies. Doing so may affect the availability and functionality of the Site. For information about cookies set by Shopify, see shopify.com/legal/cookies.

We may disclose your personal information to third parties in certain circumstances, including:

• Vendors and service providers who perform services on our behalf (IT, payment processing, analytics, customer support, and order fulfilment).
• Business and marketing partners who provide services and advertising to you.
• When you direct or consent to us sharing information with third parties.
• To comply with legal obligations, in connection with a business transaction, or to enforce our terms and protect our rights.

The Site may contain links to third-party websites. If you follow links to sites we do not operate or control, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of, or information collected by, these third-party sites.

The Site is not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us to request that it be deleted.

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, information you send us may not be secure while in transit. We retain your personal information for as long as needed to provide our services, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements.

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

• The right to access or know what personal information we hold about you.
• The right to have your personal information deleted.
• The right to correct inaccurate personal information.
• The right to receive a portable copy of your personal information.
• The right to restrict or object to certain processing.
• The right to withdraw consent where we rely on it.
• The right to appeal a decision and to opt out of promotional communications.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before responding to a request.

We may transfer, store, and process your personal information outside the country in which you live. Where required, we rely on appropriate safeguards, such as standard contractual clauses, to protect your information when it is transferred internationally.

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at support@picnicpost.com or by post at: Metta Ventures Pvt Ltd, House No 41, Street No 6, West Rajiv Nagar, Mata Sheetla Road, Gurgaon 122001, Haryana, India.