We have a 7-day return window, which means you have 7 days after receiving your item to request a return if it arrived damaged. To be eligible for a refund or replacement for a damaged item, please share a video recording or photographs that clearly document the condition of the parcel and its contents at the time of unboxing.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any tags, and in its original packaging. You will also need your order confirmation or proof of purchase.

To start a return, contact us at support@picnicpost.com. If your return is accepted, we will send you instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

Returns are sent to: Metta Ventures Pvt Ltd, House No 41, Street No 6, West Rajiv Nagar, Mata Sheetla Road, Gurgaon 122001, Haryana, India.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain items cannot be returned, including:

• Perishable goods and custom or personalised products.
• Personal care goods.
• Hazardous materials, flammable liquids, or gases.
• Sale items and gift cards.

Please get in touch if you have questions or concerns about a specific item.

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with any tags, and in its original packaging, along with your proof of purchase.

We will notify you once we have received and inspected your return, and let you know whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@picnicpost.com.